Returns and Cancellations

Apex Gaming PCs – Returns & Cancellations Policy

At Apex Gaming PCs, we’re committed to making sure you’re thrilled with your purchase. Our Returns and Cancellations Policy is designed to be fair, transparent, and hassle-free, allowing you to shop with confidence. By purchasing on our website, you agree to these terms. Here’s everything you need to know:

Return Policy (PCs)

Dead on Arrival or Incorrect Parts

If your PC arrives damaged, dead on arrival (DOA), has incorrect parts, or has significant issues that our team can’t resolve remotely, we’ve got you covered. You’re eligible for:

A full refund or a free replacement PC.
Free return shipping.
To qualify, the PC must be returned in the same condition it was delivered in.
Apex Gaming PCs must be notified of any issues listed above (damage, dead on arrival, or incorrect parts) within 72 hours of delivery to qualify.
If your PC experiences reliability issues that are confirmed by our RMA team within 30 days of delivery, you are entitled to a full refund.
If our RMA team is unable to duplicate the issues, a 25% restocking fee will apply if you choose to return the system.
Your PC must be delivered back to Apex Gaming PCs within 30 days of delivery to you.

Other Returns

If you’re returning a PC for any other reason:

A 25% restocking fee will apply.
Shipping expenses will not be refunded.
Sales taxes will not be refunded.

Exclusions from Standard Returns

Certain products are ineligible for return under our standard policy, including:

PCs that ship with custom loop cooling.
PCs shipped with non-standard parts requested by the customer.
Laptops (X1, X2, X3, N1X).
PCs requested for return more than 30 days after delivery.
PCs returned more than 30 days after delivery.
International or APO orders.

Military APO & International Returns

International and Military APO orders are not eligible for return.

Refusal of Delivery / Return to Sender (PCs)

Refusing a shipment does not qualify as a valid cancellation or return and will not automatically result in a refund.

If a shipment is refused, the round-trip shipping costs—both to your address and back to our facilities—will remain the responsibility of the customer. We will not issue a refund simply because an order is refused. If you refuse a shipment and wish to discuss next steps, please contact us at Support@ApexGamingPCs.com. We will review your case, and any applicable fees will be explained in detail.

Cancellations / Order Modifications Policy (PCs)

At Apex Gaming PCs, we pride ourselves on delivering your dream gaming machine as quickly and efficiently as possible. The moment you place your order, our team begins preparing for production—selecting and reserving high-quality components, assembling, testing, and packaging your system so it’s ready to ship as soon as possible.

Given the investment of time and resources in these initial stages and production process, we offer a brief window for any last-minute changes to your order free of charge. Cancellations are permitted within 24 hours of the order being placed, and a prohibited thereafter.

To cancel your order, please chat with us (Monday - Friday 10 am - 5 pm CST), or email Support@ApexGamingPCs.com. If you request cancellation outside of business hours, we will honor the request so long as it is made within 24 hours of the order being placed. Please note our cancellation policy varies by product. Please review our detailed policy below.

Custom Built Gaming PCs (All Apex Models, Partner Models, EZ Builder, Workstations and Custom Builds)

Orders must be cancelled within 24 hours of being placed.

Same Day Ship (SDS), Ready to Ship (RTS) PCs, Xtreme PCs, Threadripper Workstations, and Laptops

Orders cannot be canceled.

Delayed Orders

If your order exceeds 30 business days or the specified lead time for SDS, RTS, or Rush Builds, you may cancel for a full refund by contacting Support@ApexGamingPCs.com.
Order delays created by failure to reply to our Support Team do not qualify.

Pending Payments

Orders delayed due to non-payment for requested changes cannot be canceled, regardless of the time since the order was placed.
We will not ship any PC without complete payment.

Refunds

Refunds are issued using the original payment method only.