2022 and 2023 Order Notice
Communicated Via Email On 02/27/2024
Dear Apex Gaming PCs Community,
At Apex Gaming PCs, we pride ourselves on our commitment to customer satisfaction and our passion for delivering top-tier gaming experiences. We are writing to address an important matter concerning the delivery timelines of our products over the past two years.
We acknowledge that several orders placed in 2022 and 2023 were delivered beyond our anticipated lead times. We understand the excitement and anticipation that comes with waiting for your custom gaming PC, and we sincerely apologize for any inconvenience these delays may have caused.
In our continuous effort to make things right and to show our appreciation for your patience and loyalty, we are excited to announce that we will be extending the warranty period for all orders placed in 2022 and 2023 from one year to three years. This extension is our way of providing peace of mind and ensuring your gaming experience is worry-free for even longer. If you purchased an extended warranty, an additional two years will be added to that warranty. No action is required and this extension will be automatically applied to all orders.
Warranty Extension Details:
- For All 2022 and 2023 Orders: We are extending the warranty to cover an additional two years, at no extra cost to you. This extension applies to all Apex Gaming PCs ordered in 2022 and 2023 acknowledging the delays and the impact they may have had on your gaming setup plans.
Current Delivery Timelines:
- Custom Builds: We have streamlined our processes and are currently working towards delivering custom-built PCs within 3 weeks from the order date.
- SDS (Same Day Ship) PCs: Our Same Day Ship PCs are shipping on schedule, ensuring you can get into action without unnecessary wait times.
Our Commitment: We believe the best way to compensate for the time lost is by giving you more time—more time covered under warranty, ensuring your investment is protected for longer. As mentioned, we are working as quickly as possible to reduce and maintain lower lead times, and expect to hit our goal by 04/14/2024.
Refunds for 2022 Warranty Claims:
- If you are a customer from 2022 who has paid for a warranty claim that would now fall under the extended warranty period, we are committed to refunding those expenses. Our team will reach out to affected customers, but please feel free to contact our support team for immediate assistance.
- Our support team can be contacted via email (Support@ApexGamingPCs.com) or by phone (+1-215-565-1069).
We are incredibly grateful for your support and understanding as we worked through these challenges. This warranty extension is one of the many steps we are taking to ensure you feel valued and supported throughout your journey with Apex Gaming PCs. Additionally, Apex Gaming PCs will be adding two additional customer service agents and extending our customer service hours from Monday to Friday (9am-5pm) to Monday - Sunday (8am-8pm).
Should you have any questions or need further assistance, please do not hesitate to reach out to our customer service team.
Thank you for choosing Apex Gaming PCs. We look forward to continuing to serve your gaming needs and ensuring your experience is nothing short of exceptional.
Warm regards,
The Apex Gaming PCs Team