Returns and Cancellations

Apex Gaming PCs – Returns & Cancellations Policy

At Apex Gaming PCs, we’re committed to making sure you’re thrilled with your purchase. Our Returns and Cancellations Policy is designed to be fair, transparent, and hassle-free, allowing you to shop with confidence. By purchasing on our website, you agree to these terms. Here’s everything you need to know:

Return Policy (PCs)

Dead on Arrival or Incorrect Parts

If your PC arrives damaged, dead on arrival (DOA), has incorrect parts, or has significant issues that our team can’t resolve remotely, we’ve got you covered. You’re eligible for:

A free replacement PC shipped via UPS Air (Next Day or Two Day).
Free return shipping.
To qualify, the PC must be returned in the same condition it was delivered in.
Apex Gaming PCs must be notified of any issues listed above (damage, dead on arrival, or incorrect parts) within 72 hours of delivery to qualify.
Your PC must be delivered back to Apex Gaming PCs within 30 days of delivery to you.
Units must be returned in their original packaging and internal foam to prevent transit damage.

Other Returns

Not accepted.

Refusal of Delivery / Return to Sender (PCs)

Refusing a shipment does not qualify as a valid cancellation or return and will not automatically result in a refund.

If a shipment is refused, the round-trip shipping costs—both to your address and back to our facilities—will remain the responsibility of the customer. We will not issue a refund simply because an order is refused. If you refuse a shipment and wish to discuss next steps, please contact us at Support@ApexGamingPCs.com. We will review your case, and any applicable fees will be explained in detail.

Cancellations / Order Modifications Policy (PCs)

At Apex Gaming PCs, we pride ourselves on delivering your dream gaming machine as quickly and efficiently as possible. The moment you place your order, our team begins preparing for production—selecting and reserving high-quality components, assembling, testing, and packaging your system so it’s ready to ship as soon as possible.

Given the investment of time and resources in these initial stages and production process, we do not allow cancellations after an order is placed unless the order is delayed due to an error on our part.

If you have any questions you can email Support@ApexGamingPCs.com

Delayed Orders

If your order exceeds 20 business days or the specified lead time for Same Day Ship, Ready to Ship, or Rush Builds, you may cancel for a full refund by contacting Support@ApexGamingPCs.com.
Order delays created by failure to reply to our Support Team do not qualify.

Pending Payments

Orders delayed due to non-payment for requested changes cannot be canceled, regardless of the time since the order was placed.
We will not ship any PC without complete payment.

Refunds