Isaac B.
My audio is constantly stops working so I have to restart my pc every time it does. Besides that everything else is good
David T.
I love the pc but the reason for the 4 star is because the process took much much longer than expected
Jayden S.
Only took around 2-3 months to arrive and has worked perfectly since then I can play whatever I want at max settings also works well with my vr pretty well
James I.
Long wait time. No issues so far.
Matthew M.
I placed my order around Thanksgiving, so I ordered this at a very tough time of the year. It only took a couple months and was a couple weeks past the 4-6 week window. Admittedly, I got VERY impatient and I wasn't easy about it. Well, here's all I can say:
This PC was well worth the wait. I have something that is extremely high quality, very aesthetically pleasing in addition to just a clean layout overall. The performance is RIDICULOUS. This thing is hitting benchmarks I never even knew were possible. It was quite pricey, but again, well worth the expense. I have a better experience overall, not just with gaming, but with any and all activities requiring a PC. This system is capable of pretty much anything you throw at it, including the processing of medical images.
All in all, if you order a machine from these guys, you MIGHT get a little ticked by the lead time and WIP...but take it from me, you'll be glad you waited. I would totally order another machine form Apex.
Darius G.
After sitting with my new Apex Extreme Gaming PC for a little more than a week in March 2023, I must say that I'm very happy with my overall purchase and experience. That's where I'll start for now:
The Good:
- Customer Service was responsive and willing to make changes and corrections on the fly.
- Customer Service never got testy on the phone or through email when it came down to some of the more nit-picky things that I had.
- Customer Service fielded everything I threw at them (and it was a lot). They even went above and beyond to help me understand certain aspects or changes and allowed me time to weigh the options provided.
- A well placed box, within a box with the required foam for the internals was safe and secure during shipping
- The system boots as intended each and every time with around 26 seconds from off to login screen.
- The case, it's almost all glass. If there is plastic, and I'm missing it (outside of buttons) then I can't tell. For 66 lbs of PC it definitely feels durable compared to some competitor machines out there.
- Customer Service, upon my request, provided photos of the system ahead of it's delivery allowing me to see them building and working on it. This was something I requested after a few extra outside changes that honestly, didn't have to be honored at the time but they did.
- Components are properly installed and placed.
- With 10 fans and the AIO Cooler, it definitely runs cooler than my previous PC by a mile.
From the good, we do get the needs improvement. These things are purely for the sake of the consumer and of course, should be taken with a grain of salt as no one experience is the same across any singular person. The buying experience is pretty simple but that can also lead to some small pitfalls. I did have to go through Customer Service in email and on the phone to handle most of the issues that did crop up. These are documented as follows.
When purchasing the Apex Xtreme PC, it was listed as an Intel i7-12600KF. This is the first issue that I noticed and had to have addressed. The Intel i7-12600KF does not exist, it’s sibling, the i5-12600KF does exist and it was placed on my order as such despite the PC and website at the time of my order showing that it should come with the i7-12700KF. This change was made immediately when notice and brought to the Apex Customer Service staff.
The Apex Xtreme was also listed as a DDR5 PC but the motherboard was a DDR4 variant by default, this is an issue that I raised as there should be a clear and defined upgrade path to DDR5 if the customer is expecting to get that. Which, when you place the order it does not offer that unless you pay for the upgrade fee to DDR5 RAM and a DDR5 Motherboard. That’s flat out wrong in my eyes. Once this was raised to Customer Service, an amenable solution was reached. Although, I’m grateful for it, I feel as though this should be made clearer from the beginning for their highest end Custom PC.
Reaching a solid agreement on the Motherboard and RAM as they’re married together shouldn’t incur a price change for essentially a lateral move. Again, this is my own feeling on the matter.
The Bad:
Although I have praised Customer Support, I must also chide them right here. When my PC and a few subsequent changes were made in good faith the PC would be built a week sooner, I was left with a little bit of disappointment when a Motherboard change resulted in my PC being delayed on build. This was due to an issue within procurement. I chide Customer Support because there was no notice or notification that the PC was being delayed over a part. That was frustrating to overcome. For so much transparency at the start through a few earlier issues, to having things go silent suddenly left me in a pretty meh state for the PC’s arrival.
Hence when I got on the phone and voiced my concerns, the Customer Support staff took time to listen and actually make change. Which is why the Customer Support staff is praised.
Conclusion:
The PC is amazing, runs as I had hoped and I fully support Apex Gaming PCs through their infancy phase. They’re definitely young but with a lot of solid supporters at the grass roots level and within their shop that want them to succeed. Build quality is huge for this small company and they made sure to get it right the first time without fuss or complaint.
Customer Service will listen to you if you voice proper complaints and issues in a timely manner without chiding them. They listen if you keep things professional and work with them. They’re people too on the other side of the phone.
Website navigation needs a bit more work when selecting options for a Custom PC. It does feel like you’re pulling teeth if you’re advertised one thing but receive another.
In the end though, I wouldn’t trade my experience for the world. The Apex Gaming PC staff is honest, professional and determined to get their PCs out of the shop and into a consumers hands. I’m with them for life, so long as they never change how they operate.
But please fix the website. I’m begging you. (And fix this PCs specs, it should still be an i7-12700KF, not an i5-12600.)
For the record, my PC received a few extra changes that may not be listed:
i7-12700KF
Apex 240MM AIO Liquid Cooler
Asus Z690 TUF Motherboard
DDR5-32GB 5200MHZ RAM (Non-RGB)
10RGB Fans
Gigabyte RTX 3070 Graphics Card
Windows 11
Ahnykha B.
Great customer service and though it took a bit to get here (likely because COVID and shortages) it arrived pristine and was easy to hook up. It runs like a dream and I never thought I'd have such an amazing computer
Melissa W.
Shit runs great
Matthew H.
This is a beautiful PC and it’s performing really well in everything I play!
byron evans
Fantastic for DCS - great graphics and speed. Only issue is it sometimes locks up/freezes on the home screen and I think its an issue with Win11 being unstable. Has be hard booted.
Great product - great cruncher!
Tristin S.
I like it and it works great
Jared L.
Overall fantastic however the issue is the EVGA app won’t work so I can’t change the RGB and the things I tried to make it work don’t so it sucks i am losing out in functionality I paid extra for
Aaron C.
runs and games perfectly! couldn’t be happier
Rayce S.
The PC worked - eventually. After an initial wait months longer than expected (the cooling system wasn't available for a while, and I chose to wait rather than the other options offered: downgrade for free or get up charges for a comparable product.)
The monitor was shipped without half of its stand. And then after a week of use, the power cord provided for the PC melted and started a fire next to my feet. Fortunately, after spending another $50 for a better made cord and a new monitor stand, I can finally enjoy the PC I ordered nearly a year ago and overpaid for.
2/5, impressive resistance to heat.
Paul H.
This is my son's computer and he loves it.
jason g.
when i bought it, its was going good, but something happened. but it was a quick fix. this beast is insane.
Jae B.
The computer may have taken it's time getting here but it truly is an absolute powerhouse. It's running games smoothly to such a degree i thought wouldn't even by possible for such games. Truly is worth the price if you want to have a computer capable of running nearly anything.
Ky H.
It works well great frame rates
Colin B.
I love my APEX Gaming PC!
From ordering, build, customer service, shipping and unboxing this PC is outstanding.
I would recommend buying an APEX PC.
Justin L.
Excellent Product. Suspect communication and did not receive my mouse with my order. Love the PC and am enjoying the experience, would like to see improvement in the area of Customer Service specifically with communication. 9/10 for me.
Craig H.
Great system worked smoothly out of the box, the only issue was that it did take 5 months to receive. Otherwise, I love it, blazing fast, plays all my games smoothly and my Occulus Rift for the first time performs as designed (it struggled on my previous system which met all the required specs and them some).
Kyle S.
The most powerful PC I've ever owned so far.
Jon L.
Shipping took longer than expected. But thats my only gripe considering it was during a global pandemic. I enjoyed the customer service and how quick they where to respond to my issues and my constant emails. Very professional, very polite, just order sooner than you wanted and it should be in on time.
sevino s.
my very first pc yea it took almost 6 months of waiting but its worth the wait thx apex for everything well made pc :) its a beautiful computer
Neal
This is a BEAST! I had to wait months but TOTALLY TOTALLY worth all the wait. You will be extremely impressed. Runs smoothly, extremely quiet and fabulous craftsmanship! Nick is the nicest, wisest in the business! He is extremely knowledgeable, patient and has top notch interpersonal skills. He eases all your concerns and that is probably why sometimes you are on hold because he gives such care and time to each customer! Thank you Nick and all the guys who built this amazing machine! Nick goes above and beyond! Will definitely be back when my brother needs a beast! You’ll love it!
Leticia L.
I took some time to arrive but it was worth it!
ADAM M.
Ordered the PC in May, was told it would be shipped to my house for October 12th, it's almost November 12th now, still, no PC if it ever arrives maybe I can try it out, who knows?
Jon Z.
Turn it on and it make rattling or buzzing noises, non stop.
Zack W.
This thing is awesome, love it
Zack W.
This thing is awesome, love it
Tyler M.
With the influx of people buying computers the wait is going to be long no getting around it but the product you get is A1 worth the wait and I recommend if you dont need a PC urgently
Tyler M.
With the influx of people buying computers the wait is going to be long no getting around it but the product you get is A1 worth the wait and I recommend if you dont need a PC urgently
james s.
i order mine back before the shortage on gpu s was told it was gonna be 4 weeks the auto up dates from them as to the progress of the pc was false. Then they sent me an e-mail asking me to pay an extra 480 dollars on a pny GPU, i got the water cooled everything and so paying for something ie the pny cooler fans made no sense to me. they insisted on me paying and when i refused suddenly it was gonna be another 4wks. then asked me to pay for a second computer i bought which got the super 1600 and that also required an up sale which i paid cause i was upgrading from one part to another. The water cooled unit was shipped filled with water which came undo during shipping. Lucky for APEX the system recived no damage. But since then i found a number of screws on the mother board loose and had to take the whole pc apart and put it back together and when i hear wire management i think cut to length. Not a rat nest balled up and stuffed into the bottom of the case. also it has had a cooling problem, i found the water cooling system disabled in the bios, along with a pile of much needed drivers not install or even found sound drivers to display drivers and much much more. Now i can understand rushes and keeping up with customers and i even understand shortages. What i can't understand is piss poor work. all the up selling and delays would have been easier to ignore had the pc came set up correctly and working . Not one disappointment after another, No offer of a refund or anything just shitty in store credit that am never going to use ever and by the time i would even think of needing too it all the money discounts and cash credit would be null and void according to their own sales rep. So i say this much dont take on orders once you over shoot your stock. Dont up sell when you have no product to upsale too and or the wrong product Pny PFT. The customer serivce gets 5 stars polite even when i wasnt and very quick to "Jump" thru hoops i say "jump" cause their sales persons and cant be held to the word they give when the company can easily and did say thats was a mistake. So my advice Buy the parts yourself and build it yourself. None of this very hard to do.
Timothy H.
A little new to this kind of product, and shopping experience.
Early on, my questions regarding how the product would function and what each part did were answered with satisfaction.
When the delay in shipping occurred, your team appropriately notified your consumers.
The only issue in this regard, that I recall, was a question of mine that went unanswered.
When the product came, I saw some hardware and cords that I could not identify, with insufficient instructions on what they were for, or could be for. People experienced in the field may be able to, but a more casual consumer like myself can not.
As far as the actual product performance goes; it operates phenomenally compared to previous PCs I've had. It has been perhaps 2 or 3 weeks since I first powered it on and there are no issues so far.
The only thing I miss was the setup traditionally offered by a Windows OS. But I understand that you had to bypass for product and QC purposes.
Matt D.
It was good Nothing to complain about
Matt D.
It was good Nothing to complain about
William S.
Let's be honest, I ordered the 3090... So I already knew I was in for a good amount of waiting. Totally worth it. As someone who'd normally build my own, I found that the build quality of the PC itself far exceeded my expectations. These guys did a great job putting it together. Only negative was windows did not have the update needed to connect via ethernet, however once I realized the problem... It was a very easy fix. I've not struggled with playing any demanding game titles. I do regret not getting more SSD memory, definitely invest in more than 1TB on your SSD, you'll thank me later.
William S.
Let's be honest, I ordered the 3090... So I already knew I was in for a good amount of waiting. Totally worth it. As someone who'd normally build my own, I found that the build quality of the PC itself far exceeded my expectations. These guys did a great job putting it together. Only negative was windows did not have the update needed to connect via ethernet, however once I realized the problem... It was a very easy fix. I've not struggled with playing any demanding game titles. I do regret not getting more SSD memory, definitely invest in more than 1TB on your SSD, you'll thank me later.
Clint W.
PC is good it meets expectations. Everything works. I especially liked how easy it was to set up. Literally plug it in and start playing. Our other gaming pc’s have all struggled with over heating this one does not. I highly recommend the Apex Extreme with the the top options. Definitely expensive but worth it.
Clint W.
PC is good it meets expectations. Everything works. I especially liked how easy it was to set up. Literally plug it in and start playing. Our other gaming pc’s have all struggled with over heating this one does not. I highly recommend the Apex Extreme with the the top options. Definitely expensive but worth it.
Brianna B.
It took a while for it to get here because of covid but oh it was so worth it. Absolutely love my pc!
Brianna B.
It took a while for it to get here because of covid but oh it was so worth it. Absolutely love my pc!
john m.
I appreciate the hard work and dedicated you guys put into my product absolutely outstanding work
janice b.
Awesome! highly recommend apex gaming for your next build!!
Peter H.
Performance is good. Order took a while though!
Very pleased with it overall.
Also apex Support have been super responsive.
Peter H.
Performance is good. Order took a while though!
Very pleased with it overall.
Also apex Support have been super responsive.
Tristen B.
I ordered mine on the 2nd or 3rd of December and I’m hella hyped I can’t wait til it comes in but I hope it could come in sooner tho I really don’t wanna wait til the end of the month lol!
Aloys J.
I bought a customised one. No regrets
Tommy W.
The COVID Impact delayed shipment and the APEX team contacted me almost daily to keep my updated and informed of my PC. When it arrived I was overly impressed with the performance and the thing continues to be a rocket ship. Very pleased with their customer support and technical support. Strongly recommend their products.
Tanner K.
My PC arrived and it was more incredible than I could have ever imagined. Gaming has never been so good, the apex extreme is a very powerful machine. Im so glad I chose to go big with my set up. I couldn't be happier.
Jose T.
It is the best pc ever got 500fps on fortntie love it
Nick H.
I had a pretty awful experience. First, my PC was supposed to ship on a Thursday and didn't. Somehow it got lost by UPS. Next, my Xtreme PC was rushed and did not arrive the way it was supposed to. The CPU and RAM was not overclocked as stated in the product description. Windows was not activated. The cable management was poor and the case would not close. I have also been waiting for almost 2 weeks for the mouse and keyboard to arrive. I would suggest going with someone else instead of Apex Gaming PCs.
Tristan L.
Ordered mine without a GPU.
Wire management is insane, quality of parts is par none, and everything was installed correctly.
10/10 would get form apex again.
Connor P.
Absolutely insane. My son has an Apex Carbon and while that PC is great, the Xtreme is just so much more extreme. Windows 10 Pro loads in 2.3 seconds. I load PUBG in 1.8 seconds.
Not to mention that I get 431 FPS in Fortnite, 294 in PUBG, and over 500 FPS in Dota 2.
Make the investment, you won't need a new computer for 20 years!
Connor P.
Absolutely insane. My son has an Apex Carbon and while that PC is great, the Xtreme is just so much more extreme. Windows 10 Pro loads in 2.3 seconds. I load PUBG in 1.8 seconds.
Not to mention that I get 431 FPS in Fortnite, 294 in PUBG, and over 500 FPS in Dota 2.
Make the investment, you won't need a new computer for 20 years!
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