Returns and Cancellations

Custom & Ready-to-Ship Desktops: Orders may be cancelled free of charge until production begins or a shipping label is created. Once an order enters production or is prepared for shipment, it will be handled according to our Return Policy.
Specialized Systems: Orders for Laptops, Apex Custom Builds, and Apex Xtreme Systems are final and cannot be cancelled once placed.
Delayed Orders: If your order exceeds its specified lead time (including Ready-to-Ship or Rush Builds), you are entitled to a full cancellation and refund.
Payment Delays: Orders delayed due to non-payment that are subsequently cancelled will be treated as returns.
Refund Method: All approved cancellations include a full refund of the purchase price, shipping, and taxes to the original payment method.

Standard Eligibility: Custom and Ready-to-Ship desktops may be returned for any reason within 30 calendar days of delivery.
Final Sale Items: Laptops, Apex Custom Builds, and Apex Xtreme Systems are custom-engineered or specialized units and are not eligible for return.
Damaged or Incorrect Items: If a system arrives damaged, incorrect, or dead on arrival (DOA), you are entitled to a 100% refund (including all shipping and taxes).
Refusal of Delivery / Return to Sender: If a shipment is refused, the order will be processed as a Standard Return. The customer will be responsible for the round-trip shipping costs (both to the address and back to our facility), and the standard restocking fee will apply.
Standard Returns & Fees: For returns unrelated to damage or defects:
- A restocking fee of up to 15% of the PC purchase price will apply.
- Original shipping charges are non-refundable.
- All sales taxes will be fully refunded.
- The item must be returned in the same condition it was delivered in.