Returns and Cancellations

Returns and Cancellations Policy

Returns Policy:

Apex Gaming PCs is committed to customer satisfaction and offers a 30-day free no questions asked returns period for all computers that arrive damaged, dead on arrival, or have any issues related to PC performance. Additionally, if your PC arrives and does not meet your expectations, Apex Gaming PCs will happily cover round trip shipping to make changes to the build and ensure that your system exceeds your expectations. 

PCs returned with these issues within 30-days are eligible for a full refund. Computers and peripherals must be returned in the same functioning condition they were delivered in to be eligible. 

PCs returned for any other reason are subject to a 15% restocking fee, and charges related to shipping and services will not be refunded. 

PCs can not be returned 30-days post delivery. 

Exclusions from Standard Return Policy:

Certain products are ineligible for return under our standard policy, including but not limited to:

  • Custom loop PCs
  • PCs shipped with non-standard parts requested by the customer
  • PCs with custom modifications made by the customer
  • PCs with custom decals or paint
  • PCs requested for return more than 30 days after delivery

Cancellations Policy:

Our order processing times range from 4-8 weeks, excluding Same Day Ship (SDS) and Rush Builds. All sales are considered final and "as is" following these guidelines:

  • Cancellations are permitted within 24 hours of order placement for a full refund.
  • Orders not cancelled within the initial 24-hour window are non-cancellable thereafter (unless delayed or late).
  • Orders exceeding 8 weeks from the order date or beyond the specified lead time for SDS/Rush Builds may be cancelled for a full refund at any time past the expected shipment date.
  • Orders pending payments for changes, and delayed due to non-payment, cannot be cancelled.
  • Refunds are issued to the original payment method only.

All conditions and terms of our returns and cancellations policy are communicated in the order confirmation email, ensuring transparency and understanding with our valued customers.