Warranty and RMA (Return Merchandise Authorization) Policy
General Warranty Information (Orders Placed After 02/27/2024)
Apex Gaming PCs ("Apex" or "the Company") is committed to providing our customers with the highest quality gaming PCs. We stand behind the craftsmanship and performance of our products, which is why we are proud to offer a Lifetime Warranty ("Warranty") on all Apex Gaming PCs. This Warranty is designed to provide peace of mind to our valued customers, ensuring that their gaming experience remains unparalleled for the life of their product.
1. Warranty Coverage:
The Lifetime Warranty covers any defects in material or workmanship under normal use during the Warranty Period. The Warranty Period commences on the date of purchase and lasts for the lifetime of the original purchaser, ensuring that Apex Gaming PCs operate as promised under normal use conditions.
This Warranty is non-transferable and is exclusively available to the original purchaser of the product. The Lifetime Warranty cannot be transferred or assigned to any subsequent purchasers or owners of the product.
The Lifetime Warranty is only applicable to orders placed on or after February 27, 2024. Any orders created before this date will not be eligible for the Lifetime Warranty. The Warranty applies only to Apex Gaming PCs purchased directly from Apex or an authorized Apex retailer.
4. Warranty Claims:
To submit a Warranty claim, the original purchaser must contact Apex Customer Support. The purchaser may be required to provide proof of purchase and evidence of the defect. Apex reserves the right to inspect the product and determine the validity of the claim.
This Warranty does not cover damages resulting from:
- Improper use or maintenance
- Normal wear and tear
- Unauthorized modifications or repairs
- Accidents, abuse, or misuse
If a product is determined to be defective and covered by this Warranty, Apex Gaming PCs will, at its discretion, repair or replace the defective product at no cost to the original purchaser. Apex may use new or refurbished parts or products to complete the repair or replacement.
7. Limitation of Liability:
Apex Gaming PCs shall not be liable for any incidental or consequential damages resulting from the use of its products. The Warranty provided herein is the exclusive warranty given by Apex and supersedes any other warranties, whether express or implied.
Apex Gaming PCs reserves the right to amend or update this Warranty Policy at any time. Any amendments will be effective immediately upon posting to the company's official website.
General Warranty Information (Orders Placed Before 02/27/2024)
Lifetime Labor Warranty:
Apex Gaming PCs is proud to offer a lifetime labor warranty, ensuring that customers will not incur labor costs for standard hardware warranty repairs. If your purchase was made during a period when an alternative warranty was offered, rest assured, your system is now automatically covered by our Lifetime Labor Warranty.
This warranty does not cover damages resulting from accidents (such as water damage, electrical shorts, fire damage), force, misuse, or environmental factors. Additionally, game, Windows, and driver-related issues fall outside the standard warranty repairs but support for these issues is provided. Apex Gaming PCs aims to offer cost-effective solutions, potentially including warranty services at no charge for such software-related issues.
Damage resulting from unauthorized modifications, improper use, or handling is not covered. Apex Gaming PCs reserves the right to refuse warranty claims if damage is deemed to result from any excluded causes.
Apex Gaming PCs shall not be liable for damages beyond repair costs, including but not limited to indirect or consequential damages.
All computer components are warranted for one year from delivery. Should a part still be under warranty with the original manufacturer after this period, Apex Gaming PCs will facilitate this at no cost to the customer. Apex branded parts enjoy an extended warranty period of five years.
Post the initial year, replacement parts may incur charges, with customer consent, should hardware failure occur. We ensure the most cost-effective solutions for hardware replacements.
Overclocking damage to CPU, GPU, or RAM is not covered. Accessories and software purchased with the PC are also excluded. Apex Gaming PCs may use new, refurbished, or equivalent parts for replacements and will inform customers of the part condition.
Warranty is void if the system or components are modified without authorization.
Replacement Parts and Shipping
For part replacements, a valid credit card is required to secure the return of the original part within five business days of receiving the replacement. Failure to return the part within this timeframe will result in a charge for the MSRP of the replacement part.
After 30 days from delivery, return shipping costs fall to the customer. We offer a one-way shipping label purchase option, including a $25 fee for packaging materials and insurance. Customers may choose to ship independently. Return shipping back to the customer is covered by Apex Gaming PCs.
Any overclocking not performed by Apex Gaming PCs voids the warranty. We advise customers to research thoroughly before overclocking independently.
RMA Specific Information
Post-RMA, a video demonstrating the PC’s functionality through stress tests will be provided for transparency.
Packaging for Return:
PCs must be returned in packaging that meets the original standards to ensure insurance validity. Inadequate packaging resulting in damage will make the customer liable.
Do not include accessories like power cords to ensure their safekeeping.
Customers are responsible for all shipping costs, including any applicable duties and fees. We recommend insuring the shipment.
Health and Safety:
Systems must be free from third-hand smoke residues to avoid a potential $100 cleaning fee. We reserve the right to refuse service for health hazard concerns.
We advise backing up important data before sending in your system for service. While we strive to maintain your data integrity, we cannot guarantee the preservation of data during troubleshooting.
Our commitment is to ensure customer satisfaction through comprehensive warranty support and transparent, professional service.