Warranty & RMA Information

Warranty and RMA (Return Merchandise Authorization) Policy

At Apex Gaming PCs, we are committed to providing reliable service and comprehensive warranty support. This policy outlines the details of our warranty coverage and RMA process, ensuring transparency and customer satisfaction.

Lifetime Labor Warranty

Apex Gaming PCs offers a lifetime labor warranty, meaning customers will never be charged labor fees for standard hardware warranty repairs. If your system was purchased under a different warranty period, it is now automatically upgraded to our Lifetime Labor Warranty.

Intel 13th and 14th Gen Warranty Information

Warranty Coverage:

  • Intel 13th and 14th Gen CPUs: Effective immediately, all Intel 13th and 14th Gen CPUs included in our Apex Gaming PCs will now be covered under warranty for a period of 5 years from the date of delivery.
  • Motherboard and RAM: Warranty coverage for your motherboard and RAM will now be 3 years from the date of delivery.

Important Notice on RMA Processing Times:
Due to high demand for RMA requests involving Intel 13th and 14th Gen CPUs, replacement processing times may be longer than usual. We are working diligently to address all requests as quickly as possible and appreciate your patience during this time.

We remain committed to providing you with high-quality products and exceptional customer service. If you have questions or require further assistance, please contact our support team.

Encouragement for Upgrades and Modifications

At Apex Gaming PCs, we believe in empowering our customers to fully enjoy and customize their PCs. You are encouraged to upgrade your PC, tinker with hardware, and take it to local repair shops if you wish. However, please note that if physical damage is observed or parts fail due to any modifications, third-party repairs, or improper handling, the warranty for the affected parts will be voided. Our warranty covers only parts that have not been damaged or improperly handled during such activities.

Third-Party Statements and Recommendations

Apex Gaming PCs cannot verify the statements made by any third parties regarding a PC's issues. As such, we will not refund or compensate a customer for any recommendations or work performed by third parties. To ensure your warranty remains intact and to avoid unnecessary expenses, we strongly encourage contacting Apex Gaming PCs directly for diagnostics, repairs, and support.

Warranty Exclusions

Our warranty, including any extended coverage, does not apply to the following:

  • Accidental Damage: Water damage, electrical shorts, and fire.
  • Misuse or Environmental Factors: Improper use or adverse environmental conditions.
  • Software-Related Issues: Problems related to games, Windows, or drivers are excluded from hardware repairs. However, Apex Gaming PCs offers support and solutions for these issues at no charge.
  • Unauthorized Modifications and Repairs:
    • Damage caused by unauthorized modifications, upgrades, or improper handling.
    • Work performed by third parties that results in damage or part failure will void the warranty on affected parts.

Parts Warranty

Warranty Periods:

  • For orders placed on or after 09/13/2024, all computer components are covered for 2 years from the date of delivery.
  • For orders placed before 09/13/2024, components are covered for 1 year from delivery.
  • Apex Gaming PCs or Manik branded parts are covered by an extended 5-year warranty.
  • Peripherals, including Apex or Manik branded peripherals, are covered for 6 months from delivery.

RMA and Shipping Policies

  • International Orders: Customers are responsible for shipping and duties for all RMA or DoA shipments outside the U.S.
  • Return Shipping: Apex Gaming PCs covers return shipping for RMAs requested within 60 days of delivery. After 60 days, customers cover round-trip shipping.
  • UPS Shipping Assistance: We can purchase shipping on your behalf at discounted rates, billed to you.

Additional RMA Guidelines

  • Transparency: We’ll provide a video of your PC undergoing stress tests after repairs.
  • Packaging: Systems must be returned with original packaging standards for insurance claims.
  • Accessories: Do not return peripherals unless requested.

Health and Safety Standards

Systems must be free from third-hand smoke residue, or a $100 cleaning fee may apply.