Criticism That Changed Us & How We Improve
At Apex Gaming PCs, we believe in radical transparency. While we love our 5-star reviews, we also value critical feedback—because it pushes us to be better. Below, you’ll see unfiltered customer and influencer opinions, along with how we’ve responded, adapted, and turned criticism into upgrades. We’re not perfect, but we’re always leveling up.
Reddit Post: Whatever you do, do not buy an Apex Gaming PC.
We are never happy to see a review with such a negative title. Click below to see what happened, and how we responded and radicially changed Apex Gaming PCs Customer Service and our Return / Refund policy.
YouTube Video: The Use of AI Generated Images & Inaccurate Product Images
In 2024, Apex Gaming PCs briefly used AI for website backgrounds but removed them after feedback. Product photos were never AI-generated. Today, Apex uses only human-made renders or photos, updating them quickly when parts change to ensure accuracy. AI is limited to small icons, never main product images.
YouTube Video: Apex Gaming PCs Was Acquired
Apex Gaming PCs has never been acquired. Our move from Philadelphia to Houston was a strategic business decision—not a sale—and it’s helped us cut lead times by 70%, lower RMAs by 80%, and boost operations.